Returns and Exchanges
Items returned within 30 days of their original shipment date in same as new condition will be eligible for a full refund, store credit, or exchange. Please note it may take 3-4 business days for the funds to return to your bank account once the refund has been processed. Shipping and handling is non-refundable and all sale/discounted items are final purchase. The return shipping is free of charge. Under no circumstances can we accept a return in-store for an online purchase.
You are expected to complete your return shipment yourself through any postal service within 30 days. However you will be responsible for the full cost of returning the parcel, and the products will be your responsibility until they reach our warehouse.
We recommend obtaining a proof-of-postage (receipt) when returning goods to us. The moment we receive your parcel, we’ll arrange your refund and send you a notification email. If you have any questions regarding your return, simply contact our Customer Support.
In case of suspected production error, for example; broken seams or a broken zipper, there may be reason to make use of the right of complaint. We follow the Swedish Consumer Agency’s recommendations, which give the consumer the right to seek compensation within 3 years of the product being delivered. We make an assessment of the right to compensation in each individual case. You can read more at the Swedish Consumer Agency here.
421 50 Västra Frölunda
Seagull-eye group AB