Payment Methods
We accept most major credit cards (Visa, Mastercard, and American Express), as well as Paypal and Qliro. All payment information is securely transmitted from your computer to our servers using an encrypted protocol (https). As part of our ongoing efforts to combat credit card fraud, we may require additional identification verification for international and/or large orders.
Payment will be charged within 1-3 business days from the order being placed on our website.
When will my order be shipped?
1-3 days
Returns and Exchanges
Items returned within 14 days from the original delivery date in the same condition as when they were received are eligible for a full refund, store credit, or exchange. Please note that it may take 3-4 business days for funds to be returned to your bank account once the refund has been processed. The return is free of charge.
If you have any questions regarding your return, simply contact our customer support.
Claims
In the case of suspected manufacturing defects, such as broken seams or a faulty zipper, there may be grounds to exercise your warranty rights. We adhere to the recommendations of the Consumer Agency, which grants consumers the right to seek compensation within 3 years from the date of delivery. We evaluate the right to compensation on a case-by-case basis. You can read more on the Consumer Agency's website here.
Return Address
What is our privacy policy?
We comply with GDPR, which outlines the requirements for how we collect and handle information about you as a customer of SNOOT.
We also do not share data with third parties unless it is necessary to deliver to you.
How do we use your personal information?
Social Security Number
We only process your social security number when it is clearly justified for the purpose, such as when you place an order online. Usage may also occur for secure identification or other rational reasons.
Orders and Purchases
To manage your online orders and purchases, we need to store some of your personal information. This includes: name, social security number, contact/billing/shipping, and payment information. This information is retained during the purchase process and subsequently only for handling any service matters or warranties.
Customer Service
To provide you with optimal customer service, we need to store some of your personal information during the process of your service request. This includes: name, contact/delivery details, order history, and other case-specific information.
Contests, Benefits, and Offers
To manage your benefits, offers, and participation in contests or events, we need to store some of your personal information. This may include: name, age, order history, and contact/delivery information. To improve your offers and your experience, we will retain this information until you ask us to delete it.
How long do we store your personal information?
We store your personal information for as long as we need it to fulfill its purpose. You can find more information about specific storage periods in different situations above.
What rights do you have?
You have the right to request a record extract and access the information we have stored about you. If you want to change any information, our customer support will be happy to assist you. Such a request may arise, for example, with updated information, relocation, or if the information is incorrect. You can also request that we delete the information we have stored about you, as long as the data is no longer necessary for the purchase or a service matter.
For more information
You are always welcome to contact us for any questions, changes, or removal of any of your personal information. Please note that we continuously update this page, so feel free to check it regularly.